Refund and Returns Policy for Ephris.
Thank you for shopping at Ephris. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help with our return and refund process.
1. Returns Eligibility
To be eligible for a return, please ensure that:
- The item must be returned within 7 days from the date of delivery.
- The product must be unused, undamaged, and in the same condition that you received it.
- The item must be in its original packaging with all tags, labels, and seals intact.
- Proof of purchase (such as your order number or invoice) is required.
2. Non-Returnable Items
For hygiene and safety reasons, certain types of items cannot be returned:
- Opened or used cosmetics, skincare, or beauty products.
- Items purchased during a clearance or special sale.
- Products that have been damaged or altered after delivery.
3. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us immediately within 24 to 48 hours of delivery. We will arrange a free replacement or a full refund for you. Please provide clear photos or a short unboxing video of the damaged item as proof.
4. Refund Process
Once we receive and inspect your returned item, we will send you an email or message to notify you that we have received it.
- If your return is approved, we will process your refund.
- For Cash on Delivery (COD) orders, the refund will be transferred via Bank Transfer (as per your preference).
- For Prepaid orders, the refund will be credited back to your original payment method (Credit/Debit card).
- Please allow 3 to 7 working days for the refund amount to show in your account.
5. Shipping Costs for Returns
- If the return is due to our mistake (wrong or damaged product), Ephris will cover all shipping costs.
- If you want to return or exchange an item due to a change of mind, the customer will be responsible for paying the return shipping fees. Shipping costs are non-refundable.
6. How to Start a Return
To initiate a return or exchange, please contact our customer support team:
Email: contact@ephris.com