Welcome to our FAQ page! Here you can find answers to the most common questions our customers ask. If you cannot find the answer to your question here, please feel free to contact our customer support.
1. Orders & Purchasing
- How do I place an order?
Simply browse our collection, click on the product you love, select your quantity, and click “Add to Cart.” Go to your cart page, click “Checkout,” fill in your shipping details, and select your payment method to complete the order. - Can I change or cancel my order after placing it?
Yes, but only if the order has not been shipped yet. Please contact us via WhatsApp or Email within 12 hours of placing your order to request changes or cancellation.
2. Shipping & Delivery
- How much do you charge for shipping?
We charge a flat shipping fee of 20sr nationwide. However, we offer FREE SHIPPING on all orders above 180sr. - How long will it take for my order to arrive?
Deliveries to major cities usually take 3 to 5 business days. For remote or rural areas, it may take up to 5 to 7 business days. - Can I track my order?
Yes! Once your order is dispatched, we will send you a tracking number and a link via SMS or Email so you can monitor your package live.
3. Payments
- What payment methods do you accept?
We accept Cash on Delivery (COD), where you pay the courier rider when receiving the package. We also accept direct Prepaid Bank Transfers. - Is it safe to shop on your website?
Absolutely. Our website uses secure data encryption protocols (SSL) to ensure that your personal information and connection are 100% safe and private.
4. Returns & Refunds
- What is your return policy?
We offer a 7-day return policy for unused, unopened, and undamaged items in their original packaging. Please note that opened or used cosmetics/skincare products cannot be returned due to hygiene reasons. - What should I do if I receive a damaged or wrong item?
We apologize for the inconvenience! Please contact us within 48 hours of delivery with clear photos or an unboxing video of the damaged/wrong item. We will ship a free replacement or issue a full refund immediately.
5. Customer Support
- How can I contact you?
You can contact our support team through:- Email: contact@ephris.com
- WhatsApp / Phone: 0579228003
- Support Hours: Monday to Saturday (10:00 AM – 9:00 PM)