Thank you for choosing Ephris. We strive to deliver your premium products in the safest and fastest way possible. Please review our shipping guidelines below.
1. Order Processing Time
- All orders are processed within 1 to 2 business days (excluding Sundays and public holidays) after receiving your order confirmation.
- You will receive another notification or SMS once your order has been packed and shipped.
2. Delivery Timelines
We ship nationwide using trusted courier partners to ensure your package arrives securely:
- Major Cities: Delivery takes approximately 3 to 5 business days.
- Remote or Rural Areas: Delivery may take up to 5 to 7 business days.
- Note: Deliveries may face minor delays during peak shopping seasons, sales events, or severe weather conditions.
3. Shipping Charges
- We offer a flat shipping rate of 20sr on all orders across the country.
- Free Shipping Alert: We are happy to offer FREE SHIPPING on all orders with a total cart value above [180sr].
4. Payment Methods Available
To make shopping easy and secure for you, we accept:
- Cash on Delivery (COD): Pay in cash to the rider at the time of receiving your package.
- Prepaid Bank Transfer: Direct bank transfer details will be shared during checkout.
5. Order Tracking
- Once your package is handed over to the courier company, we will provide you with a Tracking Number via email or SMS.
- You can use this tracking number on the courier partner’s official website to check the live location of your order.
6. Wrong Address & Delivery Failure
- It is the customer’s responsibility to provide an accurate shipping address and a working phone number.
- Our courier partners will attempt delivery up to 2 times. If the customer is unreachable or refuses the package, the order will be cancelled and returned to our warehouse.
7. Damaged Packages
- If you notice that your package is significantly damaged or opened at the time of delivery, please do not accept it from the rider.
- Take a photo of the damaged parcel and contact our customer support immediately.
8. Contact Us
If you have any questions or concerns regarding the delivery of your order, feel free to reach out to us:
- Email: contact@ephris.com
- WhatsApp / Phone: 0579228003